GEEK: Our customers were experiencing intermittent web-site connectivity issues yesterday.
Translation: You where missing half the internet, but you probably didn't notice.
Geek: This was due to a hardware failure on a complex piece of equipment.
Translation: Brain Failure and pains in the Liver
GEEK: Replacement equipment was sourced with our supplier xxxx and a plan of work was in place to implement this as soon as the equipment arrived.
Translation: We have reprimanded the bafoon, and as soon as he sobers up and remembers exactly how it got cocked up, we will see how long it will take to fix.
Geek: This should have solved your connectivity issues.
Translation: We have reduced your bandwidth, so it will be harder for you to tell.
Geek: Let me take the time to apologise to you for any inconvenience this has caused.
Translation: We do not give a stuff, our share price is rock bottom and we probably working for some other cash machine in a few months.